PRIVACY POLICY
Last updated: March 5, 2026
Muse HairPro operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Muse HairPro is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details
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Name
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Address
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Billing address
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Shipping address
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Phone number
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Email address
Financial information
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Credit card or debit card numbers
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Payment card information
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Financial account information
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Transaction details
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Form of payment
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Payment confirmation
Account information
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Username
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Password
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Security questions
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Preferences and settings
Transaction information
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Items viewed, added to cart, wishlist, or purchased
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Returns, exchanges, or cancellations
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Purchase history
Communications with us
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Messages sent to customer support
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Emails, chat messages, or other communications
Device information
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Device type
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Browser type
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Network connection
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IP address
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Unique identifiers
Usage information
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How and when you interact with the Services
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Navigation and browsing behavior on the website
Messaging and Communication Information
If you provide your phone number and consent to receive communications from us, including SMS or text messages, we may collect and store:
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Your phone number
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Messaging opt-in status and consent information
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Messaging preferences
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Message history related to customer support or transactional notifications
We use this information to:
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Send transactional messages related to orders or account activity
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Respond to customer service inquiries
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Provide order updates or service notifications
Important:
Messaging consent data, including phone numbers collected for SMS communications, will not be shared, sold, rented, or purchased by any third parties for marketing purposes.
We do not sell, share, or disclose messaging consent information to third parties.
Any messaging data collected is used solely for communication related to the services you requested or consented to receive.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you
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When you create an account
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Make a purchase
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Contact customer support
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Sign up for communications
Automatically through the Services
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Through cookies and tracking technologies
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Through device and usage data when you browse the website
From our service providers
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When they process data on our behalf to operate the Services
From partners or third parties
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When necessary to provide services such as payment processing or shipping
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to:
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Process payments
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Fulfill orders
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Arrange shipping
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Manage accounts
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Process returns and exchanges
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Send transactional notifications
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Recommend products and improve the shopping experience
Marketing and Advertising
We may use personal information to send marketing communications via email, SMS, or postal mail if you have opted in.
You may opt out of marketing communications at any time.
We do not sell your personal information to third parties for marketing purposes.
Security and Fraud Prevention
We use personal information to:
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Detect and prevent fraud
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Protect accounts
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secure transactions
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maintain the safety of our Services
Communicating with You
We use personal information to:
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Respond to inquiries
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provide customer support
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maintain our relationship with you
Legal Reasons
We may process personal information to:
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comply with legal obligations
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respond to lawful requests from authorities
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enforce our policies and terms
How We Disclose Personal Information
In certain circumstances we may disclose personal information to third parties for legitimate business purposes.
These include:
Service Providers
We may share information with trusted vendors who help operate our business, including:
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Shopify
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payment processors
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shipping providers
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analytics providers
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customer support tools
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cloud storage services
These providers only process personal information on our behalf and according to our instructions.
Legal Requirements
We may disclose information when required to:
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comply with laws or regulations
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respond to subpoenas or lawful requests
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protect our rights or property
Business Transfers
Information may be transferred during mergers, acquisitions, or business restructuring.
We do not sell personal information to third parties.
Messaging consent information and phone numbers collected for SMS communications are never sold or shared with third parties for marketing purposes.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information submitted to the Services may be transmitted to Shopify and other service providers who assist in operating the platform.
To learn more about how Shopify uses your personal information, please visit:
Third Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies before submitting personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.
If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.
Security and Retention of Your Information
No system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
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provide the Services
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maintain accounts
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comply with legal obligations
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resolve disputes
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enforce agreements
Your Rights and Choices
Depending on where you live, you may have rights including:
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Access to personal information
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Deletion of personal information
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Correction of inaccurate information
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Data portability
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Opt-out of targeted advertising
You may exercise your rights by contacting us using the information below.
We will not discriminate against you for exercising your rights.
Managing Communication Preferences
You may opt out of marketing emails by clicking the unsubscribe link in our emails.
If you opt out of marketing communications, we may still send transactional messages, such as order confirmations or account notifications.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence in order to operate the Services.
When required by law, we rely on appropriate safeguards such as Standard Contractual Clauses for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: contact@musehairpro.com
Mailing Address:
58757 Van Dyke Road
P.O. Box 350
Washington, MI 48094
United States
For purposes of applicable data protection laws, Muse HairPro is the data controller of your personal information.