Shipping
What are your delivery times?
Please allow up to 5 business days for delivery. Expedited Shipping is also available for an additional charge.
What are your shipping policies?
+ Muse HairPro is not responsible for any shipping costs on returns.
+ Muse HairPro is not responsible for any lost or stolen packages.
+ To ensure your package is safe, always get shipping insurance!
Where do you ship?
Muse HairPro ships anywhere inside the USA & Canada.
How can I track my order?
Once your order has been shipped you will receive a tracking number in your email.
Returns
What is your return/exchange policy?
+ We do not offer any exchanges.
+ We offer returns within 30 days of purchase. (Hair must be in its original & unopened packaging with all tags and binding in tact.)
+ Any hair that has been tampered with can not be returned or refunded.
+ Muse HairPro does not refund or replace any hair that has any discoloration due to sunscreen or water activities. It is up to the stylist to educate their clients using our Care Guidelines.
+ You are responsible for the cost of the return shipping label. The return shipping label fee will be deducted from your refund.
How do I start a return?
CLICK HERE FOR INSTRUCTIONS
Once your return has arrived, we will inspect the hair and notify you of the status of your refund. If your return is approved, please allow 5-7 business days for the credit to show on your account. If the return is not approved, the hair will be shipped back to you.
If you would like to create your own return label please send returns to:
Muse HairPro 45959 Hayes Road Shelby Township, Mi, 45315
Product
How many grams do your wefts weigh?
Our wefts are 10 inches wide.
18 inches weigh 15 grams per weft.
22 inches weigh 20 grams per weft.
How is your hair sold?
Muse HairPro sells by the half pack. 18 inch half pack contains 4 wefts.
22 inch half pack contains 3 wefts.
Can anyone purchase Muse HairPro Hair Extensions?
No. With the exception of our Invisible Clip-Ins, Muse HairPro is only available to approved stylists. Pricing is also hidden from the public.
How do you care for your extensions?
You can view our Care Guide here.
How long do your extensions last?
Muse HairPro Extensions last up to 9 months with proper care and maintenance.
Can Muse HairPro extensions be colored?
Yes, our hair is silicone free which means it can be dyed but we recommend only going a shade or 2 darker. We do not recommend lightening hair extensions.
How many rows of extensions will my client need?
A general rule of thumb is:
+Thickness Only= 1 row
+Thickness & length= 2 rows
+Length on someone with super thick hair or hair that is above collar bone length with blunt ends= 3 rows
How many wefts will my client need per row?
WHEN ADDING LENGTH:
+Adding length on someone with extremlely fine thin hair/ scalp visible: 2-3 wefts on (1 row) 2 rows will show on someone with a lot of scalp visible)
+Adding length on people with fine & thin hair= 3-4 wefts per row/ MAX 4 wefts per row (1-2 rows)
+Adding length on people with normal/average hair density: Typically need 4-5 wefts per row (2 rows)
+Adding length on people with super thick hair & blunt ends: Typically 6 wefts on the top 2 rows and 2 wefts in the nape (3 rows)
ADDING THICKNESS ONLY:
Majority of the time to add thickness you only need 1 row.
Analyze the clients natural hair density. This will help you determine how many wefts per row to add. NEVER ADD MORE WEIGHT THAN THE CLIENT NATURALLY HAS. This will pull out their natural hair if the weight of the weftsis too heavy for their natural hair to hold.
+Adding thickness on someone with extremlely fine thin hair/ scalp visible: 2-3 wefts on 1 row
+Adding thickness on someone with fine & thin hair density: 3-4 wefts on 1 row
+Adding thickness on someone with normal/average hair density: 4 wefts on 1 row
+Adding thickness on someone with thicker than average hair: 5-6 wefts on 1 row
Micro-Wefts or Hand-Tied?
Micro-Wefts are best for:
+Someone who washes their hair often or works out often and sweats because the seams WILL NOT SWELL from moisture.
+They are also good for someone with a sensitive/itchy scalp since there is no irritating mustache.
+Someone who is an aggesive brusher that constantly needs new wefts due to damage at the seams.
+Someone who is having issues with bulky corners or too many wefts meeting at the corners causing irritation. Micro-wefts can be cut at any point with zero shedding so this makes is easy to customize the size of your wefts based on your clients head size.
Hand-Tied wefts are best for:
+Someone who likes to go more than 7 weeks between re-installs since they don't "buckle" as soon as micro-wefts do. The flexibility of Micro-wefts makes them "buckle" at the seams after around 7 weeks of growth.
* Disclaimer: Every client and situtation is unique. This is just a general guide to help you. Always use your best judgement when deciding how to approach any extension service on your guests.